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FAQ(EN)

[iOS] Payments or Cancellations

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For iOS users, we are not able to directly process a refund.
In order to apply for a refund, please refer to the instructions below. 


[Apple Store Refund Procedure]
1. Visit https://getsupport.apple.com
2. Select [iTunes & Apple Music]
3. Select [iTunes Store]
4. Select [Purchases, Billing & Redemption]
5. Select [The topic is not listed]
6. Write [Refund from an in-app purchase]
7. Select [Email- Ask a question and Apple Support will reply by email] and describe your process in detail. 


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